FAQs

Emergency Cases

Please feel welcome to contact our friendly reception staff with any general or medical enquiry call us.

Opening Hours

Monday – Friday 9.00 – 4:00 pm
Saturday 10.00 – 4.00 pm
Sunday 10.00 – 4.00 pm
We will be happy to talk through your requirements with you over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own.

Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.
All our staff are trained to the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs.
Yes, all our staff are fully insured for both personal and public liability.
All our offices are registered independently and are inspected by the relevant regulatory bodies of the Care Quality Commission (CQC).
Continuity is extremely important to us and to our service users and our carers are allocated to individuals to ensure continuity is maintained at all times.
For details of the services provided by each of our Offices please visit their ‘Our Services’ page under their individual entry in ‘Regional Offices’. However, typical home care services will include:-

Personal and social care
Housework and meal preparation
Bathing service
Night sitter/sleep-ins
Rehabilitation and home from hospital
Care at home (palliative care)
Alzheimer and dementia support
Holiday packages
Domestic services, such as laundry or shopping
Companionship
Prompting medication